Customer Support


If at any time this ShedRain product fails due to defect, the consumer should return it and ShedRain will repair it or replace it with a similar model.

This warranty does not cover normal wear and tear, misuse, accident, or improper care. This is Shedrain’s exclusive obligation and your exclusive remedy for defects in design, materials or workmanship. Shedrain will not be liable for any direct, indirect, consequential, incidental or punitive damages or for an amount greater than the amount you paid for the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Warning: Auto Open and Auto Open/Close umbrellas have springs under tension and can open forcefully. To avoid injury, use care when using and storing these types of umbrellas.


Please include a brief description of what’s wrong with the umbrella along with defective merchandise to:

ShedRain Department W
8303 NE Killingsworth St.
Portland, OR 97220

In order to process your warranty quickly, it is important to include the following contact information with your shipment:

  • Your name
  • Return address
  • Phone number
  • E-mail