We want you to be 100% satisfied with your purchase. ShedRain has earned and maintained a reputation in the umbrella and outerwear industry for quality, service, styling and innovation. We use the finest components in the construction of our umbrellas and raingear. All aspects of our products are designed to provide maximum protection from the rain and sun and provide our customers with a positive experience.
For returns and exchanges on items purchased through ShedRain.com, please mail the item(s) to this address:
ShedRain Customer Service attn: Returns
8303 NE Killingsworth St.
Portland, OR 97220
Please note that any returns or exchanges must be returned to us in brand new, re-sellable condition for a refund.
Once we receive and inspect the umbrella(s), the credit back to the card used to purchase the items will be issued, minus any shipping charges. Additionally, returns over 10 items will be subject to a 15% restocking fee. For questions, call 1-800-722-RAIN or email us here to get in touch with one of our customer service representatives.
Please note, personalized or custom items cannot be returned unless covered under our Lifetime Warranty.
For warranty service or questions about our Lifetime Warranty, please click here.
Thank you for being a ShedRain customer!