WE WANT YOU TO BE 100% HAPPY WITH YOUR PURCHASE, SO HERE'S WHAT YOU NEED TO KNOW FOR SHIPPING & RETURNS.

  • We try hard to maintain a reputation in the umbrella and rainwear industry for quality, service, styling and innovation. We use the finest components in the construction of our umbrellas and raingear. All aspects of our products are designed to provide maximum protection from the rain and sun and provide our customers with a positive experience.

  • PLEASE NOTE THAT PURCHASES FROM OTHER RETAILERS CANNOT BE REFUNDED OR RETURNED TO US.

    For any returns and exchanges purchased through our partner retailers, please contact retailer directly and follow their return process where applicable.

FOR ITEMS PURCHASED ON SHEDRAIN.COM

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Please note that any returns or exchanges must be returned to us within 60 days of receipt and in brand new, re-sellable condition for a refund.

  • Once we receive and inspect the umbrella(s), the credit back to the card used to purchase the items will be issued, minus any shipping charges.

    ** Please note, personalized or custom items cannot be returned unless covered under our Lifetime Warranty.

    For questions, email us here.

  • As a courtesy to our team, please include the following (if not already on your purchase receipt):

    – Describe and use or damage to your umbrella
    – Your name and mailing address
    – Your Email and phone #